Senior Professional in Human Resources (SPHR) Certification Practice Exam

Which pair of words is most likely to positively affect a team’s collective attitude?

1. Job involvement and employee engagement

2. Job enlargement and job enrichment

3. Fair pay and feedback

4. Social pressure and emotional contagion

The correct answer is: Social pressure and emotional contagion

The pair of words that is most likely to positively affect a team’s collective attitude is "job involvement and employee engagement." Job involvement refers to the degree to which an individual identifies with their job and sees it as an essential part of their self-image. When team members have high job involvement, they are more likely to be committed to their tasks and feel a sense of ownership over their work, which can enhance overall team morale and productivity. Employee engagement is the emotional commitment an employee has to their organization and its goals. Engaged employees are more motivated, perform better, and are less likely to leave the organization. When a team is comprised of highly engaged individuals, the collective attitude can become more positive, fostering a culture of collaboration and support. Compared to the other choices, while aspects like fair pay and feedback are significant for job satisfaction, they do not necessarily ensure a collective attitude shift in the manner that job involvement and employee engagement do. Similarly, job enlargement and enrichment can improve job satisfaction but do not specifically focus on the collective attitude. Social pressure and emotional contagion denote dynamics that could lead to negative outcomes, depending on how they are applied within the team context. Thus, the combination of job involvement and employee engagement stands out as the most